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Customer support

FAQ

Frequently Asked Questions

Nuubu is a patch that when applied to skin, induces sweating in that area which is covered by the patch. By doing so Nuubu may support the body's natural way of removing toxins through activated sweat glands.

  • Step 1: Place the patch at the middle of the foot. The soft side of the patch should contact the skin.
  • Step 2: Apply the second patch on the other foot OR another part of the body you wish to remove the toxins from.
  • Step 3: Leave the patches on for 6-8 hours. It is recommended to apply the patches before sleep.
  • Step 4: Peel the patches off after 6-8 hours of use. Wash your feet and enjoy your improved well-being!

Nuubu is designed by the top specialists in traditional Japanese wisdom. The ingredients used in Nuubu have been tested through generations to deliver you the best, top-of-the-line solution to the toxin accumulation.

Nuubu can support the body's natural way of removing toxins by helping a user to sweat through the sweat glands located in the soles of their feet. It is generally recognizable that the body does release some of the toxins through sweating.

It is important to note that Nuubu is not a substitute for detoxification therapies or medical procedures, but an addition to an overall wellness and can help only if used together with a healthy diet and active lifestyle.

Nuubu helps to induce sweating and according to scientific proof, sweating may help with reduction of some toxic elements in the body. Nuubu patches also contain an area that is infused with various vitamins and elements. When in reaction to sweat these elements cause the change of color of the patch. Thus, if a user sweats extensively while using Nuubu, the color of the patch should be visibly darker after the use.

The positive effects of Nuubu should be felt after a couple of uses, however, feel free to use the detox patches as long as you feel the need! Your wellness has no limits.

You should carefully study Nuubu’s ingredients and evaluate their effects in relation to your own condition, allergies, etc. Please consult your doctor and check if Nuubu can be used in relation to the medicine you take or if it is appropriate for your general lifestyle and / or dietary requirements.

  • Properties:
  • Effective results: 25ml of beauty essence reach the deepest layers of your skin;
  • Beautification: makes your face skin tighter, increases transparency;
  • Anti-aging: tightens the pores, reduces wrinkles;
  • Rejuvenating: provide vital vitamins & minerals to your skin;
  • Refreshing: moisturizes your face to great effect;
  • All-natural: contains the traditional & eco-friendly Japanese ingredients;
  • Flawless adhesion: a quality product.

  1. Carefully wash your face with warm water.
    1. If you have oily skin, please use an oil-control cleanser;
    2. If you have dry / combination skin, please use a hydrating cleanser;
    3. If you have sensitive skin, please use creamy / foaming cleansers;
  1. Dry your face with a soft towel;
    • OPTIONAL: apply toner on your face to better prepare it for essence;
  1. Please choose a mask you prefer;
  2. Please remove the mask from the individual packaging and squeeze the essence into your palm. Use your hands to massage the excess essence into the skin on your face;
  3. Unfold the Nuubu sheet mask and place it on your face aligning the holes to your eyes, nose, and mouth;
  4. Gently press the sheet mask unto your skin until it fits & stays firmly in place;
  5. Sit back and relax for 15-25 minutes. It should not stay on longer than 25 minutes!
  6. Carefully peel off the mask and discard it;
  7. Gently pat the essence into your face for maximum absorption.
  8. For optimal skin improvement, try using sheet masks once or twice per week. However, there is no limit of how often you can use it.

Nuubu face masks are highly effective in preventing skin aging, moisturizing & providing your face skin with vital vitamins and minerals. Nuubu masks use time-tested Japanese skin care techniques modernized and optimized for the greatest possible beautification results.

For optimal skin improvement, try using sheet masks once or twice per week. However, there is no limit of how often you can use it. Please, apply the mask whenever you feel the need to do so.

No: Nuubu face mask should not stay on your face for longer than approx. 25 minutes. If you leave the mask on for too long, it may dry out and start pulling moisture back out of your face.

Please store them in a dark, dry environment & out from the reach of children.

Nuubu face masks are perfectly safe to use! However, please refrain from applying it to your skin if you have allergies or if your skin was recently damaged.

Nuubu Skin Care Sheet Mask: Aloe Vera

An aloe vera extract face mask is perfect for dry skin care: it contains the highly effective moisturizing properties.

  • Ingredients
  • Aloe vera extract;
  • Peppermint extract;
  • Essence;
  • Water;
  • Additional ingredients: butanediol, sodium hyaluronate, carbomer, triethanolamine, PEG-40 hydrogenated castor oil, phenoxyethanol.

Nuubu Skin Care Sheet Mask: Avocado

The avocado extract is a traditional remedy to moisturize the dry skin used around the globe. Avocado extract face mask is perfectly balanced for your moisturizing needs.

  • Ingredients
  • Shea butter extract;
  • Essence;
  • Water;
  • Additional ingredients: butanediol, sodium hyaluronate, glyceryl glucoside, carbomer, triethanolamine, PEG-40 hydrogenated castor oil, phenoxyethanol.

Nuubu Skin Care Sheet Mask: Peach

A fresh peach extract with a high moisturizing effectiveness provides the necessary moisture to your face and reaches deep into the skin. Effectively cleans your pores, balances your sebum and moisturizes the skin.

  • Ingredients
  • Peach (PRUNUS PERSICA) extract;
  • Hazel extract;
  • Essence;
  • Water;
  • Additional ingredients: butanediol, sodium hyaluronate, carbomer, triethanolamine, PEG-40 hydrogenated castor oil, phenoxyethanol.

The Ginger Detox Foot Patch will work throughout the night to gently draw out sludge from your system. When you awake in the morning and remove the patches you will notice a black residue on the patch. This shows you that the patch has successfully helped remove harmful elements from your body.

Ginger is a natural ingredient that has many important wellness benefits. It is a natural immunity booster that can help you fight off illness more effectively. It also helps your body burn fat more efficiently, can soothe an upset stomach and can give you enhanced energy.

The Ginger Detox Foot Patches are easy to use. Simply apply a patch to the clean soles of each foot and leave it on for six to eight hours. The patch will work as you sleep to remove toxic build-up from your body. When you awake in the morning, remove the patches, wash your feet and feel the difference!

These patches use a blend of ginger and other natural ingredients. There are no harsh chemicals or additives and therefore they are safe to use. Since the patches do use a gentle adhesive to adhere to your feet, some people with glue allergies may find them irritating.

The patches are worn for six to eight hours. When you remove them you will be able to see the black sludge that has been removed from your body. You will notice an immediate difference in how you feel and many people report a boost of vitality. By wearing the patches for the full 10 day cleansing program, you will experience the full effects.

These patches are extremely reliable. They combine both ginger and a blend of other natural ingredients that have been thoroughly tested for generations. They will effectively reduce accumulation of harmful elements and give you the boost you have been looking for.

Amber is an ancient stone made from crystallized sap. It is well known for its natural wellness abilities and has been said to help cleanse and clear the body’s energetic channels. Using amber can help relieve stress and anxiety, help promote clarity, and is an excellent mood booster.

By combining the natural power of amber with the foot patches, you will be able to eliminate harmful buildup while bringing about a sense of peacefulness and calm. These amber patches use a blend of natural ingredients to remove harmful elements from your system and amber can help to balance your chakras and bring your body’s energy into alignment.

Yes! The amber patches use a unique blend of natural ingredients. These herbal remedies have been used for centuries and are safe to use. There are no harmful chemicals or additives. These patches do use a mild adhesive to stick to your feet and some people with glue allergies may be sensitive to this.

The amber detox patches will help remove negative elements from your body. As this occurs you will feel more energized and can expect a boost in vitality. The added power of amber will help soothe your mind and will give you a feeling of balance and calm.

The amber patches are perfect for anyone who leads a busy lifestyle. They can help combat the negative effects of stress, can enhance yoga and meditative practices, and will bring about more positive energy while releasing the negative energy.

These patches should be used for ten consecutive nights for best results. Each night you will notice a decrease in the amount of harmful elements that are released as your mind, body and soul begins to recover from the inside out.

The Amber Foot Patches are easy to use. Simply apply a patch to the clean soles of each foot and leave it on for six to eight hours. The patch will work as you sleep. The amber dust within will help promote stress relief and bring about a peaceful sleep. When you awake in the morning, remove the patches, wash your feet and feel the difference!

Apply a generous amount of the Matcha Green Tea Detox Mask to a clean face. Smooth evenly over the skin and allow it to sit for at least 15 minutes so it can penetrate the deeper layers of your skin. Next, wash off with warm water and pat your skin dry. You will notice softer, glowing skin!

Matcha is full of antioxidants that provide amazing benefits for your skin. It can help improve your complexion, remove impurities, and provide advanced hydration to even the driest skin. Matcha is also known for its anti-aging properties and can help you look and feel younger!

The Matcha Detox Face mask has been created with a natural blend of ingredients and has been designed to be safe and gentle on even the most sensitive skin. However, we always recommend that you test out a small amount on a patch of skin first to ensure you don’t experience any irritations or allergies.

For best results, the Matcha Detox Face Mask should be made a part of your regular skin care routine. To keep your skin healthy and glowing, use it a few times a week and receive the maximum benefits.

Immediately after using the Matcha Detox Face Mask you will notice softer, smoother, moisturized skin that glows! With regular use you will see fewer impurities and breakouts, advanced hydration and fewer signs of aging.

Matcha is full of some amazing health benefits. It is high in caffeine and polyphenols, and therefore it can give you a boost of energy, increased focus, enhanced metabolism, and an uplifted mood. It is also full of antioxidants which can improve your skin, your immune system and can even slow down the signs of aging.

After drinking a mug of Matcha Detox Tea you can expect to feel awake and revitalized. You will feel a burst of energy, more motivation and greater focus.

Matcha Detox Tea is full of natural ingredients and is therefore safe for most people to use. However, since it is high in caffeine it is not recommended for pregnant women, children, or anyone with a caffeine sensitivity. It is also not recommended to be enjoyed before bed as it may keep you awake.

Drinking the Matcha Detox Tea is simple and enjoyable. Add ½ - 1 teaspoon of the matcha powder to a mug. Boil 2 ounces of water and add to the powder. Using a small whisk or a spoon stir the mixture until it is smooth and then enjoy!

The Matcha Detox Tea is perfect to be enjoyed on a daily basis. One cup a day will give you the energy and motivation to help you power through your day. Since one cup is equivalent to ten cups of regular tea, any more than one serving per day may cause some people to feel over-alert and jittery.

You can check your order status by entering your email address used for the order and/or your tracking number here: https://nuubu.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@nuubu.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Estimated delivery times / country in business days:

United States
8-15 d.
Germany
12-15 d.
Sweden
15-21 d.
Austria
11-15 d.
Canada
12-18 d.
France
12-15 d.
Italy
12-15 d.
Spain
12-18 d.
Switzerland
10-12 d.
Great Britain
8-12 d.
Norway
15-21 d.
Colombia
12-18 d.
Netherlands
11-15 d.
Poland
18-24 d.
Belgium
12-15 d.
Brazil
12-18 d.
Finland
12-18 d.
Argentina
12-18 d.
Czech Republic
18-24 d.
Romania
12-18 d.
Mexico
12-18 d.
Slovakia
12-15 d.
Denmark
12-15 d.
Ireland
12-15 d.
Hungary
18-24 d.
Australia
12-15 d.
Greece
12-18 d.
Portugal
12-18 d.
Bulgaria
12-18 d.
Croatia
12-18 d.
Luxembourg
12-18 d.
South Africa
12-15 d.
Thailand
8-10 d.
New Zealand
10-12 d.
Cyprus
10-14 d.
Latvia
12-18 d.
Korea
10-12 d.
Turkey
12-18 d.
Estonia
12-18 d.
Ukraine
12-18 d.
Malaysia
12-19 d.
Malta
18-24 d.
Lichtenstein
12-18 d.
Japan
6-8 d.
Philippines
1-5 d.
Slovenia
12-15 d.
China
3-5 d.
Taiwan
8-10 d.
United States 8-15 d.
Germany 12-15 d.
Sweden 15-21 d.
Austria 11-15 d.
Canada 12-18 d.
France 12-15 d.
Italy 12-15 d.
Spain 12-18 d.
Switzerland 10-12 d.
Great Britain 8-12 d.
Norway 15-21 d.
Colombia 12-18 d.
Netherlands 11-15 d.
Poland 18-24 d.
Belgium 12-15 d.
Brazil 12-18 d.
Finland 12-18 d.
Argentina 12-18 d.
Czech Republic 18-24 d.
Romania 12-18 d.
Mexico 12-18 d.
Slovakia 12-15 d.
Denmark 12-15 d.
Ireland 12-15 d.
Hungary 18-24 d.
Australia 12-15 d.
Greece 12-18 d.
Portugal 12-18 d.
Bulgaria 12-18 d.
Croatia 12-18 d.
Luxembourg 12-18 d.
South Africa 12-15 d.
Thailand 8-10 d.
New Zealand 10-12 d.
Cyprus 10-14 d.
Latvia 12-18 d.
Korea 10-12 d.
Turkey 12-18 d.
Estonia 12-18 d.
Ukraine 12-18 d.
Malaysia 12-19 d.
Malta 18-24 d.
Lichtenstein 12-18 d.
Japan 6-8 d.
Philippines 1-5 d.
Slovenia 12-15 d.
China 3-5 d.
Taiwan 8-10 d.

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

Please follow these instructions:

  1. Copy either your:
    • order number,
    • tracking number or
    • email address.
  2. Open the tracking page
  3. Paste any of the information mentioned above into the designated field on the page and press “track.”
  4. You can now track your order status.

Nuubu shipping fee is $4.95

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

support@nuubu.com

Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

Read more about our return policy here: Return Policy

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.

STEP 1. Look for order confirmation number in your email

STEP 2. Fill the “Order number” field above with your order confirmation number.


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