Политика возврата

Мы понимаем, что иногда ситуация может сложиться так, что вам потребуется вернуть свой заказ. Вот почему мы разработали для вас 30 дневную политику возврата

30-Days гарантия удовлетворенности

Вы можете вернуть товары, приобретенные у нас в течение 30 дней с момента получения и получить возврат, обмен или кредит в магазине для будущих покупок, если:

(a) Вы получили товар в поврежденной или нарушеной упаковки;

(b) Вы получили товар, который является дефектным или с иным недостатком;

(c) Вы получили не тот товар;

(d) Вы передумали и хотите вернуть неиспользованный и открытый продукт.

We only offer this 30-day returns policy for physical products purchased on this website/ If you have purchased “Melzu” products from other sellers, please refer to the purchase site for returns, as such returns might be subject to the seller’s policy over which we have no control.

Обратите внимание, что стоимость доставки не возвращается.

Действия при возврате товара

Step #1 - Contact our Customer Support Team by filling out a contact form here at https://nuubu.com/contact within 30 days of receiving your ordered products. Please provide to the customer support with your Full Name, Email and Order number, and briefly describe the reason for why you want to return the product.

Step #2 – Our customer support team will respond to your inquiry within 3 business days and if your return request meets the terms and conditions set in this Return Policy and the Terms of Service we will send you a return form (Return Merchandise Authorisation (“RMA”)) to fill. Return address:
Returns - Logismart Gmbh
Orber Str. 10, Ramp: 1
60386 Frankfurt am main
Germany
Please note, that returns are accepted only after filling the RMA form. We are not liable for orders sent without prior filling RMA and such returns can not be processed.

Step #3 – re-pack your product safely and securely, attach the provided RMA form in a visible place on the package and send us the returning products to the return address, which is provided in the RMA form.
Un-defective items must be returned in manufacturer's condition, in original and undamaged packaging. For defective items, please contact our customer support prior to arranging the return.

Step #4 - Complete the RMA form by filling the tracking number of the returning parcel and carrier. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method.

Step #5 - Once we receive the returned products and inspect them, we will issue a refund within 14 days. Once A refund is issued, it normally takes up to 3-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.

Please read our Terms of Service for more information about our returns & refunds policy.